TERMS OF USE

• Outline your legal rights.
• Explain the rights you give to us and our parents, subsidiaries, affiliates, entities under common ownership, or otherwise related parties (“Related Parties”) when you use our Services.
• Describe the rules you must follow when using our Services; and
• Contain a class action waiver and an agreement to resolve any disputes that may arise by arbitration.
• Contain a clause that delegates decisions regarding the interpretation and application of the arbitration clause to an arbitrator and not to a court or judge.

• Disclosures;
• Privacy Policy, and the included Biometric Data Policy; and
• Trading Rules.

• Binding Contract
• Eligibility
• Use Of The Services
• Account Creation
• Transactions
• Trading Risks
• Instructions
• Communications; E-Sign Disclosure and Consent
• Termination, Suspension, or Restriction
• Prohibited Use
• Prohibited Businesses
• Representations And Warranties
• Covenants
• Liability
• Data Protection
• Intellectual Property
• Trademarks
• Feedback
• Chat
• General Terms
• Complaints
• Arbitration
• Class Action Waiver
• Contact Us
• State License Disclosures

Binding Contract

Eligibility

• You must be an individual, corporation, legal person, entity, or other organization in a location in which INTUITION EXCHANGE Services are available with the full power, authority, and capacity to (1) access and use our Services and (2) enter into, deliver, and perform your obligations under these Terms. If you are an individual, you must be at least 18 years old.
• Eligible Person. Except as otherwise provided for in this agreement, you are an Eligible Person if you are not a resident of a Restricted State or other location in which INTUITION EXCHANGE is not authorized to do business and provided you satisfy one of the following criteria:
  • a citizen of the United States of America (“S.”) or any other location in which INTUITION EXCHANGE is authorized to do business;
  • a U.S. resident - meaning (1) a green card holder; or (2) an individual physically present in the U.S. for 31 days in the current calendar year and 183 days during the three-year period that includes the current year and the two years immediately before that, counting: (a) all the days present in the U.S. in the current year; (b). 1/3 of the days present in the U.S. in the first year before the current year; and (c) 1/6 of the days present in the U.S. in the second year before the current year; (3) an individual designated a resident for U.S. tax purposes; or (4) an individual with a U.S. mailing address;
  • a corporation, partnership, or entity organized or existing under the laws of any state, territory or possession of the U.S., or of any other location at INTUITION EXCHANGE’s sole and absolute discretion;
  • a corporation, partnership, or entity organized or existing under the laws of any state, territory or possession of the U.S., or of any other location at INTUITION EXCHANGE’s sole and absolute discretion;
  • an estate or trust of which any executor, administrator, or trustee is an Eligible Person;
  • an agency or branch of a foreign entity located in a location which INTUITION EXCHANGE is authorized to do business;
  • a discretionary or non-discretionary account held by a fiduciary for the benefit or account of an Eligible Person;
  • a non-U.S. partnership, corporation, or entity owned or controlled by a Eligible Person (ownership of 10% or more by a Eligible Person) and all such non-U.S. entities will be subject to enhanced scrutiny by Intuition Exchange’s compliance function;
• “Restricted States”means Connecticut (CT), Hawaii (HI), New York (NY), North Carolina (NC), South Dakota (SD) and Texas (TX). The list of Restricted States is subject to change at any time. In the event a state becomes a Restricted State, INTUITION EXCHANGE will provide users residing in that state with notice via email, a notification on the Website, or other means deemed necessary regarding their access to the Services.
• Representations And Warranties. You agree that all of your representations and warranties, as set out in these Terms, are at all times true, accurate, and complete.
• Covenants. You agree that you have and will perform all of your covenants, agreements, obligations or undertakings as set out in these Terms.

Use Of The Services

• Digital Assets Trading Platform. INTUITION EXCHANGE operates a platform (“Platform”) that provides you with Trading Services for digital assets (also known as a ‘cryptocurrency’ or ‘virtual currency’), which is issued, stored, and/or transferred based on the protocol of a computer network known as a blockchain or a public transaction ledger (“Digital Assets”). You may use the Platform to execute the following trades: (1) sale of a Digital Asset for fiat or another Digital Asset; and (2) purchase of a Digital Asset with fiat or another Digital Asset.
• Staking Services. INTUITION EXCHANGE provides the option to contribute and earn rewards by participating in on-chain staking for certain Digital Assets eligible for staking (the “Eligible Tokens”), subject to the terms and conditions of these Terms. You may be eligible to stake Digital Assets in a third-party proof of stake network via the Staking Services. INTUITION EXCHANGE may perform any or all of the Staking Services described in these Terms directly or through one or more service provider(s). If you designate Digital Assets for the Staking Services, INTUITION EXCHANGE will stake the designated Digital Assets either (a) by delegating such Digital Assets to a third-party staking service provider (“Staking Services Provider”) or Related Party, or (b) by acting as a transaction validator on the applicable network for the Digital Asset being staked. If INTUITION EXCHANGE or the Staking Services Provider successfully validates a block of transactions in a particular Digital Asset, you may earn a reward granted by that Digital Asset’s network. The reward will be determined by the protocols of the applicable network.
  In order to use the Staking Services, you must opt-in by selecting the Eligible Tokens to stake from your Account. You retain ownership of the Eligible Tokens and such Eligible Tokens shall remain your property when staked under the terms of this Agreement. Upon opting-in a portion or your entire balance of Eligible Tokens, INTUITION EXCHANGE shall remit to you the applicable percentage of staking rewards received from the Eligible Token protocol attributable to your staked Eligible Tokens (“Staking Rewards”) as detailed in your Account and the INTUITION EXCHANGE website. The applicable percentage and timing of such remittances will: (i) be determined by INTUITION EXCHANGE in its sole and absolute discretion; (ii) be subject to INTUITION EXCHANGE’s staking fee; (iii) vary by the Eligible Token protocol; and (iv) be further detailed in your Account. You agree and understand that neither INTUITION EXCHANGE or its Related Parties, nor any Staking Services Provider guarantees that you will receive Staking Rewards and that the applicable percentage (i) is an estimate only and not guaranteed, (ii) may change at any time in INTUITION EXCHANGE’s sole and absolute discretion, and (iii) may be more or less than the actual staking rewards INTUITION EXCHANGE or any Staking Services Provider receives from the Eligible Token protocol.
  Eligible Assets withdrawn by you from the Staking Services may be subject to certain bonding and unbonding periods imposed by the protocol for which you have staked your Eligible Tokens (“Unstaking Period”). During the Unstaking Period, you will not continue to earn Rewards and the Eligible Tokens may not be available to you until the Unstaking Period has fully passed.
  Your funds’ private keys may be held in either hot or cold storage (in a wallet), as determined solely by INTUITION EXCHANGE in accordance with its internal security policies and procedures. You should also know that your funds, as well as funds belonging to other customers, may be staked to a proof-of-stake validator node so as to enable our Staking Services offering, as described in these Terms of Service.
  While INTUITION EXCHANGE and/or the Staking Service Provider employ measures to ensure that the Staking Services are accessible 24 hours a day and 7 days a week, neither INTUITION EXCHANGE nor the Staking Service Provider can guarantee uninterrupted or error-free operation of the Staking Services or that INTUITION EXCHANGE and/or the Staking Service Provider will correct all defects or prevent third-party disruptions or unauthorized third party access. In the event of such disruptions, any staked Eligible Tokens may not be generating the Staking Rewards. INTUITION EXCHANGE will use commercially reasonable efforts to continue to provide Staking Services, directly, through a Related Party or via a Staking Services Provider, with respect to any Eligible Assets for which you are using Staking Services, but may elect to terminate Staking Services for any Eligible Asset at any time. You are not required to stake with INTUITION EXCHANGE to maintain an Account(s) or use our Services. You may opt-in or opt-out of Staking Services at any time.
  Some token protocols may subject staked assets to a “slashing” penalty and non-payment of the applicable Staking Rewards if the transaction validator incorrectly validates a transaction. INTUITION EXCHANGE will use commercially reasonable efforts to prevent any staked assets from slashing; however, in the event they are, unless otherwise provided in this Agreement, INTUITION EXCHANGE agrees to compensate you for any slashing penalties to the extent such penalties are not a result of (i) your acts or omissions, (ii) token protocol maintenance, bugs, or errors, (iii) acts by a hacker or other malicious actor, or (iv) Force Majeure Events as defined in the General .
  You acknowledge and agree that (a) the continued ability to provide the Staking Services is dependent on elements beyond INTUITION EXCHANGE’s, any Related Party’s or the Staking Services Provider’s control, (b) the staking of Eligible Assets or the use of the Staking Services may become subject to regulatory controls that limit, restrict, prohibit or otherwise impose conditions on such activities; and (c) the Staking Services may become subject to regulatory controls that limit, restrict, prohibit or otherwise impose conditions on such Staking Services.
• Ethereum Staking. In addition to the terms outlined above, the following terms apply when you stake ETH using INTUITION EXCHANGE’s Staking Services.
  • Lockup Period. If you decide to stake ETH, you will not be able to access or use your ETH in any way until the Ethereum blockchain’s transition to Ethereum Proof-of-Stake is complete, and a major network upgrade has taken place. INTUITION EXCHANGE does not control the Ethereum blockchain and therefore has no control over the timing or completion of these upgrades, nor will INTUITION EXCHANGE be able to unstake your ETH for you until after these upgrades have taken place. The Ethereum blockchain’s transition to Ethereum Proof-of-Stake may be significantly delayed or fail to occur at all. There is no guarantee that other potential setbacks will not take place which could cause your staked ETH to remain staked and therefore inaccessible by you or INTUITION EXCHANGE.
  • No Guarantee of Success of Upgrade. There is a risk that the transition to Ethereum Proof-of-Stake will fail or not occur. Due to the complicated technical nature of this transition, there is no guarantee that there will ever be a successful completion date of the transition. If the network upgrade ultimately fails, you may lose all, or a portion of, your staked ETH. INTUITION EXCHANGE will not be responsible for any ETH lost due to a network upgrade failure, or the value of any ETH lost while it remains staked.
  • ETH Staking Rewards. Any rewards you accrue from staking ETH will remain locked on the Ethereum blockchain, and cannot be accessed by INTUITION EXCHANGE or by you, until the network upgrade is complete. Any ETH Rewards reflected in your account during the lockup period are an estimate only and not guaranteed. You agree and understand that neither INTUITION EXCHANGE nor its Related Parties, nor any Staking Services Provider guarantees that you will receive ETH Staking Rewards and that the applicable rewards rate (i) is an estimate only, (ii) may change at any time in INTUITION EXCHANGE’s sole and absolute discretion, and (iii) may be more or less than the actual staking rewards INTUITION EXCHANGE or any Staking Services Provider receives from the Eligible Token protocol.
• Other Services. INTUITION EXCHANGE may make available other services from time to time, which shall be subject to such terms and conditions as may be established by INTUITION EXCHANGE and published on the Sites.
• Product Offerings. INTUITION EXCHANGE may make available new products or modify existing products without seeking your consent. Additional terms and conditions may apply to new or modified product offerings.
• Fees. INTUITION EXCHANGE’s fees are available for your reference on our Fee Structure By using the Services, you agree to pay all applicable fees. INTUITION EXCHANGE may adjust fees from time to time.
• Third-Party Payment Partners. We may use a third-party payment processor to process any U.S. dollar payment between you and INTUITION EXCHANGE, including but not limited to withdrawals or deposits to your INTUITION EXCHANGE Fiat Wallet or Linked Wallet, as applicable. The name on your linked bank account must match the name verified on your Account(s).
• Fiat Currency. U.S. dollar deposits associated with your Account(s) and available for use in executing trades are accessible via either (i) a third-party Linked Wallet operated by Prime Trust, LLC, which balances are subject to the additional terms set forth in the Linked Wallet Addendum, as well as the terms of service between you and Prime Trust, LLC; or (ii) a stored value wallet issued by INTUITION EXCHANGE denominated in U.S. dollars (“INTUITION EXCHANGE Fiat Wallet”).
  
  
  • INTUITION EXCHANGE Fiat Wallet. All U.S. dollar deposits associated with your INTUITION EXCHANGE Fiat Wallet are owned by you and held in an omnibus account for the sole benefit of customers at Silvergate Bank, a California state-chartered bank that is a member of the Federal Deposit Insurance Corporation (“FDIC”) . Title to your INTUITION EXCHANGE Fiat Wallet, in addition to the U.S. dollar deposits associated with your INTUITION EXCHANGE Fiat Wallet, shall at all times remain with you. INTUITION EXCHANGE Fiat Wallets have been established with the intention that U.S. dollars deposited in such INTUITION EXCHANGE Fiat Wallets be eligible for FDIC pass-through insurance, up to the per-depositor coverage limit then in place (currently $250,000 per eligible individual), assuming regulatory requirements are met. FDIC insurance does not protect against the failure of INTUITION EXCHANGE or malfeasance by any INTUITION EXCHANGE employee. Digital assets are not eligible for FDIC insurance protections. FDIC pass-through insurance protects your U.S. dollars deposited in your INTUITION EXCHANGE Fiat Wallet against the risk of loss in the event Silvergate Bank fails, subject to applicable limitations and assuming specific deposit insurance requirements are met. It is our policy to comply with the regulations and other requirements of the FDIC for pass-through deposit insurance. INTUITION EXCHANGE will maintain records of your ownership of U.S. dollar deposits associated with your INTUITION EXCHANGE Fiat Wallet, in a manner reasonably understood to satisfy the FDIC’s requirements for obtaining “pass-through” deposit insurance. All U.S. dollar deposits associated with a INTUITION EXCHANGE Fiat Wallet and held in the omnibus account at Silvergate Bank are held apart from INTUITION EXCHANGE’s corporate funds and INTUITION EXCHANGE will never use funds held in the omnibus account at Silvergate Bank for its operating expenses or any other corporate purposes. In the event we terminate our relationship with Silvergate Bank, the balance associated with your INTUITION EXCHANGE Fiat Wallet will neither be affected nor will the transfer of such funds from Silvergate to another U.S. bank jeopardize the availability of FDIC insurance, subject to applicable limitations and assuming regulatory requirements are met.

Account Creation

• Setup. Full use of our Services requires that you create your Account(s) by: (1) providing us with information such as your full name, email address (temporary, disposable, self-destructive or similar email addresses are prohibited), current home address and such other information as we may require; (2) selecting a strong password or PIN; and (3) accepting these Terms. INTUITION EXCHANGE reserves sole and absolute discretion to accept or reject any application for any reason or for no reason whatsoever, or limit the number of Account(s) that you may hold. Under no circumstances shall any of the Indemnified Persons (defined below) be responsible or liable to you or any other person or entity for any direct or indirect losses (including loss of profits, business or opportunities), damages, or costs arising from our decision to reject your application to open an Account(s).
• Identity Verification. As a money services business registered with the U.S. Department of the Treasury’s Financial Crimes Enforcement Network, INTUITION EXCHANGE is required to, among other things, identify users on our Platform. You agree to provide us with the information we request for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime and permit us to keep a record of such information for at least six years (see below for details). You will need to complete certain verification procedures before you are permitted to use the Services and your access to one or more Account(s) or the Services, and the Limits (defined below) that apply to your use of the Account(s) or the Services may be altered as a result of information collected on an ongoing basis. In addition, as part of our risk management and fraud prevention processes we may from time-to-time require you to reconfirm or update some of the information you entered when you took part in our identity verification procedure. The information we request may include certain personal information, including, but not limited to, your name, address, telephone number, email address, date of birth, taxpayer identification number, social security number or government identification number, scans of government-issued identity documents and when applicable bank account information (such as the name of the bank, the account type, routing number, and account number) and in some cases (where permitted by law), special categories of personal data, such as your biometric information. INTUITION EXCHANGE will request your consent before collecting any biometric information from you. In addition to providing this information, to facilitate compliance with global industry standards for data retention, you agree to permit us to keep a record of such information for the lifetime of your Account(s) plus six years beyond the termination of your Account(s). You agree to keep us updated if any of the information you provide changes. You authorize us to make inquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud, money laundering, terrorist financing, or other financial crime, and to take any action we deem necessary based on the results of such inquiries. When we carry out these inquiries, you acknowledge and agree that your personal information may be disclosed to identity verification, compliance data recordation, credit reference, fraud prevention, or financial crime agencies and that these agencies may respond to our inquiries in full. If there is reasonable doubt that any information provided by you is wrong, untruthful, outdated, or incomplete, INTUITION EXCHANGE shall have the right to send you a notice to request corrections, remove relevant information directly and, as the case may be, terminate all or part of the Services provided to you. INTUITION EXCHANGE shall also have the right, in its sole and absolute discretion, to terminate, suspend, or restrict your access to any Account(s) or Services should an issue arise with identity verification, including but not limited to circumstances in which INTUITION EXCHANGE has requested additional verification information from you but has not yet received or processed that information. You should also be aware that INTUITION EXCHANGE will also use other information about you that we become aware of, such as your geographic location, your IP address, your transaction data, and your user ISP/VPN address. We will store this information in our technical logs, again for six years beyond the termination of your account, and if we determine in our sole discretion that this information is required for our fraud, money laundering or to discharge any other legal obligation we have, we may have, we will make use of this information. In addition, again as part of our fraud prevention program or to discharge any other legal obligation INTUITION EXCHANGE may have, we may utilize your behavioral information as you use our services, e.g., how often you log in, what is the typical amount that you trade, etc . . . Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages, or costs suffered by you or any other person or entity due to any such termination, suspension, or restriction of access to any Account(s) or Services. Furthermore, you shall be solely and fully responsible for any loss or expenses incurred during the use of the Services if you cannot be reached through the contact information provided.
• Enhanced Due Diligence. We may require you to submit additional information about yourself or your business or institution, provide records or documentation, or have face-to-face meetings with representatives of INTUITION EXCHANGE (such process, “Enhanced Due Diligence”). We reserve the right to charge you for any costs and fees INTUITION EXCHANGE incurs associated with such Enhanced Due Diligence. In its sole and absolute discretion, INTUITION EXCHANGE shall have the right to suspend or restrict your access to any Account(s) or Services pending submission of such Enhanced Due Diligence. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages, or costs suffered by you or any other person or entity due to any such termination, suspension, or restriction of access to any Account(s) or Services.
• Access. To access your Account(s) or the Services, you must have the necessary equipment (such as a computer or smartphone) and the associated access to the Internet. Your Account(s) or the Services can be accessed directly using the Website or by such other mode of access (including but not limited to through the INTUITION EXCHANGE APIs) as INTUITION EXCHANGE may prescribe from time to time. The use of the Website and other methods may be subject to such additional terms as may be prescribed by INTUITION EXCHANGE. You are only permitted to access your Account(s) using your Account(s) login credentials and other required forms of authentication. We require multi-factor authentication to keep your Account(s) safe and secure. As a result, you may be required to use at least two forms of authentication when accessing your Account(s) and performing certain operations in your Account(s). Forms of multi-factor authentication in addition to your login credentials may include verification tokens delivered through SMS or a specified and supported 2FA application. If you choose to install and use two-factor authentication (“2FA”) on a device (e.g., phone or tablet) on which the operating system has been tampered with in any way, you do so at your own risk. This includes, but is not limited to, a “rooted” (Android) or “jailbroken” (iOS) device. We reserve the right in our sole discretion to prohibit access from or by any device on which the operating system has been or is suspected of having been modified or tampered with. You agree that we may provide your 2FA data to a third-party service provider in order to help us authenticate you. You must update to the most recent operating system(s) supported by INTUITION EXCHANGE or Related Parties on your necessary equipment (such as a computer or smartphone) as soon as such operating system(s) update becomes available. We reserve the right in our sole discretion to limit or suspend the Services offered to you if you attempt to access your Account(s)or the Services on an outdated or unsupported operating system(s). As further described under No Warranty, INTUITION EXCHANGE does not represent or warrant that your Account(s) or any Services will be available without interruption. This could result in the inability to buy, sell or withdraw assets for periods of time and may also lead to support response time delays. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages, or costs suffered by you or any other person or entity due to an interruption in your access to your Account(s) or any Services.
• Personal Account Usage. You must ensure that Account(s) registered under your name will be used only for yourself, and not on behalf of any third party, unless you have obtained prior express written approval from INTUITION EXCHANGE. You must notify us immediately of any breach of security, loss, theft, or unauthorized use of your username, password, or security information. You must ensure that your home address is current and up to date at all times. In the event your home address changes, it is your responsibility to provide INTUITION EXCHANGE with your new home address. INTUITION EXCHANGE reserves the right to terminate, suspend, or restrict your access to any Account(s) or Services if there is reasonable suspicion, as determined in INTUITION EXCHANGE’s sole and absolute discretion, that the person logged into your Account(s) is not you or if we suspect that the Account(s) have been or will be used for any illegal, fraudulent, or unauthorized purposes. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages, or costs suffered by you or any other person or entity due to any such termination, suspension, or restriction of access to any Account(s) or Services.
• Corporate Account Usage. If you are a corporation, legal person, entity, or other organization for whom INTUITION EXCHANGE maintains a corporate account for the provision of services (“Corporate Account”), you must ensure that your Corporate Account(s) will not be used by persons that have not completed identity verification (See Identity Verification). You must notify us immediately of any breach of security, loss, theft, or unauthorized use of your username, password, or security information. INTUITION EXCHANGE reserves the right to terminate, suspend, or restrict your access to any Corporate Account(s) or Services if there is reasonable suspicion, as determined in INTUITION EXCHANGE’s sole and absolute discretion, that the person logged into your Corporate Account(s) is not the natural person authorized to use the Corporate Account or if we suspect that the Corporate Account(s) have been or will be used for any illegal, fraudulent, or unauthorized purposes. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business or opportunities), damages, or costs suffered by you or any other person or entity due to any such termination, suspension, or restriction of access to any Corporate Account(s). At INTUITION EXCHANGE’s discretion, you may access the segregated account nested under the primary Corporate Account (“Sub-Account”) feature on the Platform. Each natural person associated with a Sub-Account must undergo identity verification (See Identity Verification). Only one natural person may be associated with a particular Sub-Account. You must notify us immediately of any breach of security, loss, theft, or unauthorized use of your username, password, or security information. INTUITION EXCHANGE reserves the right to terminate, suspend, or restrict your access to any or all of the Services, if there is reasonable suspicion, as determined in INTUITION EXCHANGE’s sole and absolute discretion, that more than one natural person has access to and/or transacts using the same Sub-Account, or if we suspect that Sub-Account(s) have been or will be used for any illegal, fraudulent, or unauthorized purposes. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business or opportunities), damages, or costs suffered by you or any other person or entity due to any such termination, suspension, or restriction of access to any Corporate Account(s).
• Safeguarding Your Account. At all times, you shall maintain adequate security and control of all of your Account(s) details, passwords, personal identification numbers, API keys, API secret keys, or any other codes that you use to access your Account(s) or the Services or to send any instruction, request, or order given to INTUITION EXCHANGE in relation to the operation of your Account(s)or to execute any Transaction (defined below), through such medium and in such form and manner as INTUITION EXCHANGE may require (“Instruction”) to us.
• Information. INTUITION EXCHANGE reserves the right to request, and you agree to provide, any and all information and documents INTUITION EXCHANGE deems relevant or necessary in connection with the use of the Platform and/or the Services. INTUITION EXCHANGE shall have the right, in its sole and absolute discretion, to suspend or restrict your access to any Account(s) or Services pending submission of such information and documents. All information processed by INTUITION EXCHANGE, its Related Parties, or other parties from which INTUITION EXCHANGE receives data management services may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States. Other countries’ data protection laws may differ from the laws where you live. INTUITION EXCHANGE endeavors to protect your information consistent with applicable law. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages, or costs suffered by you or any other person or entity due to any such termination, suspension, or restriction of access to any Account(s) or Services.
• Account Closure. You may terminate your Account(s) at any time by following the account termination procedures as prescribed by INTUITION EXCHANGE from time to time. You will not be charged for terminating your Account(s), although you will be required to pay any outstanding amounts owed to us. You authorize us to cancel or suspend any pending transactions at the time of cancellation.
• Account Termination, Suspension, or Restriction. As detailed below, INTUITION EXCHANGE has the right to terminate, suspend, or restrict your access to your Account(s) or Services, as well as take any other action as we deem necessary, for the reasons detailed below.
• Death of Account Holder. You agree that in the event of your death, the representative(s) of your estate or the survivor or survivors shall give INTUITION EXCHANGE written notice thereof as soon as practicable. If INTUITION EXCHANGE receives legal documentation or has reason to believe you have died, INTUITION EXCHANGE will freeze your account. Your account will be frozen until: (1) a representative of your estate or authorized beneficiary, if located in a non-Restricted State and not otherwise prohibited from doing so, opens a INTUITION EXCHANGE Account or, if located in a Restricted State, provides wire transfer or ACH transfer instructions and provides sufficient legal documentation that they are entitled to receive the assets in your Account; or (2) you provide satisfactory notification to INTUITION EXCHANGE that you are not deceased. Beneficiaries receiving a wire transfer or ACH transfer will receive the liquidated value of the assets in the Account less any fees and costs associated with transfer. INTUITION EXCHANGE’s ability to provide your representative(s) with the assets in your Account is subject to the restrictions imposed by law, regulation, court orders, technical capabilities, best practices, and these Terms. INTUITION EXCHANGE’s ability to provide your representative(s) with the assets in your Account may also be impacted by the location of residence of the representative(s) and the ability of the representative to open a INTUITION EXCHANGE account to receive your Account assets. INTUITION EXCHANGE does not commit to any particular timeline for the transfer of your Account assets.

Transactions

• Transactions. Except to the extent described elsewhere in these Terms of Use, when you sell, purchase, or carry out other transactions in Digital Asset(s), other asset(s), or product(s) as INTUITION EXCHANGE may from time-to-time permit to be carried out on the Platform (“Transactions”), you are not Transacting with INTUITION EXCHANGE. Rather, INTUITION EXCHANGE acts as the agent, transacting on your behalf, to facilitate such Transaction between you and other users. You can purchase Digital Asset(s) using: (1) Digital Asset(s) or fiat currency in your INTUITION EXCHANGE Account(s) (through the use of the INTUITION EXCHANGE Fiat Wallet or third-party Linked Wallet, as applicable to your INTUITION EXCHANGE Account); (2) a valid bank account in the name that matches your Account(s); or (3) a credit or debit card in the name that matches your Account(s) (“Payment Methods”). Using a Payment Method to purchase Digital Asset(s) generally will initiate on the Business Day (defined below) that we receive your Instructions. Digital Asset(s) that you purchase will be deposited into your Account(s) as soon as the funds have settled to INTUITION EXCHANGE, which may take up to ten Business Days if the purchase was made via a bank account, credit, or debit card. As further described under No Warranty, INTUITION EXCHANGE does not represent or warrant that any Transaction will be completed successfully or within a specific time period. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages, or costs suffered by you or any other person or entity due to the failure of a Transaction or the length of time needed to complete any Transaction.
• Trading Rules. You agree to adhere to, and be bound by, the Trading Rules. INTUITION EXCHANGE may, from time to time at its sole and absolute discretion, amend, supplement, or replace the Trading Rules, which shall be binding on you if you continue to maintain your Account(s) or use any of the Services after the effective date of any such amendment, supplement, or replacement of the Trading Rules.
• Market Makers and Related Party Transactions. INTUITION EXCHANGE appoints market makers, including Related Parties and market makers that are incorporated or otherwise operating outside of the United States, to promote liquidity and facilitate trading on the Platform and with respect to certain of INTUITION EXCHANGE’s other trading products and services. INTUITION EXCHANGE’s determinations concerning whether and how to onboard such market makers are made entirely at its sole and absolute discretion. You acknowledge and agree that certain services, including One Click Buy/Sell (“OCBS”), Convert, and over-the-counter (“OTC”) trading, are executed against or facilitated by INTUITION EXCHANGE, Related Parties, and/or other entities, and that it is anticipated that there are circumstances under which INTUITION EXCHANGE will transact on the platform for its own account. You further acknowledge, agree, and accept that (1) such market makers may enter into any Transaction with you as your counterparty; (2) such market makers may also maintain positions in various Digital Assets as part of their market making activities, including positions in Digital Assets that are contrary to your positions; and (3) under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages, or costs suffered by you or any other person or entity as a result of the market making activities of the market makers.
• Limits. You may be subject to limits on the value of Transactions, or deposits into or withdrawals out of your Account(s) (together, “Limits”), stated in USD, that you may transact in a given period (e.g. daily). To view the Limits applicable to you, please refer to our Trading Rules page. We reserve the right to change any applicable Limits from time to time in our sole and absolute discretion. If you wish to increase the Limits applicable to you, you may submit a request to our user support team via our Support INTUITION EXCHANGE may, in its sole and absolute discretion, increase your Limit, lower your Limit, or maintain your current Limit, in each case subject to any further conditions that we deem necessary.
• Unauthorized Transactions. You are solely responsible for the control and use of your Account(s) and any Instruction sent from your Account(s) is deemed to be authorized and is binding on you. We are not obliged to verify the identity or authority of any person(s) using your Account(s) for the purpose of ensuring that you in fact have made or authorized the Instruction. We shall be at liberty to accept, and rely on, any Instruction sent from your Account(s). We are not obliged to verify the identity or authority of any person(s) using your Account(s) and we shall be at liberty to accept, and rely on, any Instruction sent from your Account(s). Notify us immediately if you notice unauthorized or suspicious activity in your Account(s). Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages, or costs suffered by you or any other person or entity, arising from or in connection with any of the Indemnified Persons’ reliance on any Instruction sent from your Account(s).
• Retention Of Transaction Information. To facilitate compliance with global industry standards for data retention, you agree to permit us (but agree to not require us) to keep a record of all Transaction information for the lifetime of your Account(s) plus six years beyond your Account(s) termination. Please review our Privacy Policy for more information on how we collect and use data relating to the use and performance of our Sites and Services.
• Third Party Applications. You may decide to grant access to your Account or Account credentials to a third party (including, without limitation, third party applications, bots, or browser extensions) (each, a “Third-Party Application”). By doing so, you are granting permission to a Third-Party Application to access or connect to your Account, and you expressly authorize INTUITION EXCHANGE to provide information to, or accept information, including Instructions, from, such Third-Party Application. You should carefully consider both the functionality purportedly offered by the Third-Party Application and the developer offering the functionality before authorizing the application to access your Account. Unless otherwise stated, we have no control over Third-Party Applications and assume no responsibility for developers’ If you authorize a Third-Party Application to connect to your Account and take actions on your behalf, you assume all risks associated with the use of that Third Party Application. If you have disputes with any Third-Party Application, you will need to address them directly with such Third-Party Application, or its developer. You acknowledge that we do not endorse or recommend any Third-Party Application for your use or that of any other user. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages, or costs suffered by you or any other person or entity, arising out of or related to any act or omission of any Third-Party Application or related third party (including, without limitation, developers or other users of such Third-Party Application) using your Account credentials.
• Reversals & Cancellations. You cannot cancel, reverse, or change any transaction marked as complete or pending. If your payment is not successful, if your payment method has insufficient funds, or if you reverse a payment made from funds in your bank account, you authorize INTUITION EXCHANGE, in its sole discretion, either to cancel the transaction or to debit your other payment methods in any amount necessary to complete the transaction. You are responsible for maintaining an adequate balance in order to avoid overdraft, non-sufficient funds (“NSF”), or similar fees charged by your payment provider. We reserve the right to refuse to process, or to cancel or reverse, any Transaction or Transfers in our sole discretion, even after funds have been debited from your account(s), if we suspect the transaction involves (or has a high risk of involvement in) money laundering, terrorist financing, fraud, or any other type of financial crime; in response to a subpoena, court order, or other government order; if we reasonably suspect that the transaction is erroneous; or if INTUITION EXCHANGE suspects the transaction relates to a Prohibited Use or a Prohibited Business as set forth below. In such instances, INTUITION EXCHANGE will reverse the transaction and we are under no obligation to allow you to reinstate a purchase or sale order at the same price or on the same terms as the canceled transaction.
• Erroneous Deposits. Should you receive assets into your Account(s) that were deposited in error by INTUITION EXCHANGE or any third party (including but not limited to another customer of INTUITION EXCHANGE), you hereby authorize INTUITION EXCHANGE, in its sole discretion, to withdraw these assets from your Account(s). If you receive erroneous deposits into your Account(s) and withdraw those assets before INTUITION EXCHANGE does so, INTUITION EXCHANGE reserves the right to demand the return of these assets, and should you refuse to do so, to liquidate assets in your Account(s) without notice. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business or opportunities), damages, or costs suffered by you or any other person or entity, due to any of the Indemnified Persons’ action or inaction taken as a result of an erroneous deposit of assets into your Account(s).
• Transfers of Unsupported Assets. You cannot deposit digital assets in your Account(s) unless those digital assets are supported on the INTUITION EXCHANGE platform. A list of digital assets supported by INTUITION EXCHANGE’s platform is published on its site. Should you attempt to deposit unsupported digital assets in your Account(s), INTUITION EXCHANGE has no responsibility to recover these assets or to attempt to do so. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business or opportunities), damages, or costs suffered by you or any other person or entity, due to any of the Indemnified Persons’ action or inaction taken as a result of your attempt to deposit unsupported assets into your Account(s).

Trading Risks

• Forks. It is possible that planned, unplanned, sudden, scheduled, expected, unexpected, publicized, not well-known, consensual, and/or controversial changes to the underlying operating rules of certain Digital Assets may occur from time to time in such a way as to result in the creation of one or more related versions of an existing Digital Asset (each instance of any such change, a “Fork”). Forks may result in multiple versions of a Digital Asset and could lead to the dominance of one or more such versions of a Digital Asset (each a “Dominant Digital Asset”) and the partial or total abandonment or loss of value of any other versions of such Digital Asset (each a “Non-Dominant Digital Asset”). We are under no obligation to support a Fork of a Digital Asset that you hold in your Account(s), whether or not any resulting version of such Forked Digital Asset is a Dominant Digital Asset or a Non-Dominant Digital Asset. If we elect, at our sole and absolute discretion, to support a Fork of a Digital Asset, we will make a public announcement through the Website. Under no circumstances shall any of the Indemnified Persons (defined below) be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages or costs suffered by you or any other person or entity, arising from or in connection with any of the Indemnified Persons’ (1) decision to support such Fork or the timing of implementation of such support, or (2) decision to not support a Fork of any given Digital Asset, including the determination to support, continue to support, or cease to support any Dominant Digital Asset or Non-Dominant Digital Asset.
• Airdrops. We shall have sole and absolute discretion to decide whether or not to support any distributions, dividends, or “airdrops”of Digital Assets to Account(s) operated by us (collectively, “Airdrops”), regardless of whether or not you would have received such Airdrops if you held your Digital Assets outside of the Account(s) operated by us. We have no obligation to distribute and/or support any Airdrop and shall bear no liability to you or any other persons for failing to do so.
• Disclosure. YOU ACKNOWLEDGE AND ACCEPT THE FOLLOWING RISKS, IN ADDITION TO RISKS PUBLISHED BY INTUITION EXCHANGE THROUGH ONE OR MORE RISK DISCLOSURES ON ITS WEBSITE, RELATING TO THE USE OF THE PLATFORM AND THE SERVICES:
  • the risk of loss in trading Digital Assets may be substantial and losses may occur over a short period of time;
  • the price and liquidity of Digital Assets has been subject to large fluctuations in the past and may be subject to large fluctuations in the future;
  • Digital Assets are not legal tender, are not backed by any government, and accounts and value balances are not subject to protections or insurance provided by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation;
  • in your jurisdiction, INTUITION EXCHANGE may not be regulated as a financial institution;
  • executive orders, judicial interpretations of statutes and regulations, legislative and regulatory changes or actions at the state, federal, territorial, or international level may adversely affect the use, transfer, exchange, taxing, and value of Digital Assets;
  • Digital Asset blockchains may Fork, and we may not support the Forked Digital Asset promptly or at all;
  • Transactions (defined below) in Digital Assets may be irreversible, and accordingly, losses due to fraudulent or accidental Transactions may not be recoverable;
  • some transactions in Digital Assets shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that you or any other user initiates or completes the Transactions on the Platform;
  • the value of Digital Assets may be derived from or influenced by the continued willingness of market participants to exchange fiat currencies for Digital Assets, which may result in the potential for permanent and total loss of value of a particular Digital Asset should the market for that Digital Asset disappear;
  • the nature of Digital Assets may lead to an increased risk of fraud or cyberattack;
  • the nature of Digital Assets means that technological difficulties experienced by INTUITION EXCHANGE may prevent access to, or use of, your Digital Assets;
  • the volatility and unpredictability of the price of Digital Assets relative to fiat currency may result in significant loss over a short period of time;
  • there is no assurance that a person who accepts a Digital Asset as payment today will continue to do so in the future;
  • any bond or trust account maintained by INTUITION EXCHANGE for the benefit of its customers may not be sufficient to cover all losses incurred by customers;
  • INTUITION EXCHANGE may experience sophisticated cyberattacks, unexpected surges in activity, or other operational or technical difficulties that may cause interruptions in the Services;
  • INTUITION EXCHANGE having Digital Assets on deposit or with any third-party, including Related Parties, in a custodial relationship has attendant risks, which include security breaches, risk of contractual breach, and risk of loss; and
  • Digital Assets blockchains may become congested or become nonoperational because of attacks, bugs, hard forks, or other unforeseeable reasons.

• Digital Asset Delisting. From time to time and in our sole and absolute discretion, we may remove one or more Digital Assets from the Platform such that you will no longer be able to access such Digital Assets as part of the Trading Services and will be no longer able to maintain balances in such Digital Assets or make any deposits or withdrawal thereof, in each case with immediate effect for any reason or no reason whatsoever, including, without limitation, where we are required to do so by any applicable law or regulation (including, without limitation, any U.S. federal or state securities laws), or any court or authority to which we are subject in any jurisdictions. You hereby acknowledge and consent to that our ability to take such delisting actions, including, without limitations, to cancel your outstanding Instructions for delisted Digital Assets and require you to remove delisted Digital Assets within a reasonable period of time, beyond which you will no longer be able to access the delisted Digital Assets. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages or costs suffered by you or any other person or entity, due to any of the Indemnified Persons’ action or inaction in accordance with these Terms.

Instructions

• Your Instructions. You are solely responsible for accurately entering any Instruction. INTUITION EXCHANGE is not obliged to verify the accuracy or completeness of any such information or Instruction, for monitoring, or refusing to process duplicate Instructions. Your Instructions are irrevocable, unconditional, and are binding on you, and such Instructions may be acted or relied upon by us irrespective of any other circumstances. As such, once you give any Instruction, you have no right to rescind or withdraw such Instruction without our written consent. Your Instruction shall not be considered to be received by INTUITION EXCHANGE until it has been received by INTUITION EXCHANGE’s server. Additionally, INTUITION EXCHANGE’s records of all Instructions shall be conclusive and binding on you for all purposes.
• Your Identity Or Authority. INTUITION EXCHANGE has no obligation to verify the identity or authority of any person giving any Instruction and the authenticity of such Instruction. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business or opportunities), damages, or costs suffered by you or any other person or entity, arising from any of the Indemnified Persons relying or acting upon any Instruction which is given or purported to be given by you, regardless of the circumstances prevailing at the time of such Instruction, the nature of the arrangement, services, or transaction made pursuant to such Instruction or the amount of money involved and notwithstanding any error, misunderstanding, fraud, forgery, lack of clarity, or authorization in the terms of such Instruction.
• Our Discretion. You acknowledge and agree that INTUITION EXCHANGE may, in its sole and absolute discretion, refuse to act upon or defer acting upon any Instruction, or seek further information with respect to the Instruction. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages, or costs suffered by you or any other person or entity, arising from or in connection with any of the Indemnified Persons’ refusal or delay in acting upon any Instruction.
• Notification Of Instructions. INTUITION EXCHANGE may transmit, via electronic communication, a notification to you upon receipt of any deposit or withdrawal Instruction from you, or upon completion of such Instruction. All notifications are deemed received by you immediately upon such notification’s transmission. You must ensure that the details in any such notification are in accordance with your Instruction. You must contact us if you do not receive completion notifications.
• Credit/Debit Authorization. You authorize INTUITION EXCHANGE to credit or debit (or provide settlement information to third parties for the purposes of the third-party crediting or debiting) your Digital Assets and/or fiat monies from your Account(s) in accordance with your Instruction. We reserve the right not to effect any Transaction if you have insufficient fiat monies or Digital Assets in your Account(s) (i.e. less than the required amount to settle the Transaction and to pay all the fees associated with the Transaction).

Communications; E-Sign Disclosure and Consent

• Account Communication. You agree and understand that all communication with you (collectively, “Communications”) will be via email or another electronic method that INTUITION EXCHANGE may prescribe from time to time. We will use the email address on record for your Account(s) as our primary means of communicating with you. Communications include (i) these Terms; (ii) any policies published by INTUITION EXCHANGE with respect to use of the Services; (iii) account details, history, transaction receipts, confirmations, and any other Account or Transaction information; (iv) legal, regulatory, and tax disclosures or statements we may be required to make available to you; and (v) responses to claims or customer support inquiries filed in connection with your Account.
  We will provide these Communications to you by posting these Terms and any policies published by INTUITION EXCHANGE regarding INTUITION EXCHANGE’s Services on the Website, and INTUITION EXCHANGE may also email these Communications to you at the primary email address listed on your Account profile, communicating with you via Chat (discussed further below) and/or through other electronic communication such as text message or mobile push notification.
  To ensure that you receive all of our Communications, you agree to keep your email address up-to-date and immediately notify us if there are any changes. Delivery of any Communication to the email address on record shall be considered valid and binding for all purposes. If any email communication is returned as undeliverable, we retain the right to block your Account(s) and access to the Services until you provide and confirm a new and valid email address.
• Hardware and Software Requirements. In order to access and retain electronic Communications, you will need the following computer hardware and software. You represent and warrant that you have all of the following:
  • A device with an Internet connection;
  • A current web browser that includes 128-bit encryption (e.g. Internet Explorer version 9.0 and above, Firefox version 3.6 and above, Chrome version 31.0 and above, or Safari 7.0 and above) with cookies enabled;
  • A valid email address (your primary email address on file with INTUITION EXCHANGE); and
  • Sufficient storage space to save past Communications or an installed printer to print them.

• How to Withdraw Your Consent. You may withdraw your consent to receive Communications electronically by contacting us at https://support.Intuition Exchange/hc/en-us/requests/new. If you fail to provide or if you withdraw your consent to receive Communications electronically, INTUITION EXCHANGE reserves the right to immediately close your account or charge you additional fees for paper copies.
• Updating Your Information. It is your responsibility to provide us with a true, accurate and complete email address and your contact information, and to keep such information up to date. You understand and agree that if INTUITION EXCHANGE sends you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, or blocked or sent to spam by your service provider, or you are otherwise unable to receive electronic Communications, INTUITION EXCHANGE will be deemed to have provided the Communication to you. You may update your information by submitting a ticket to us at: https://support.Intuition Exchange/hc/en-us/requests/new.
• Account History. Information on your past Transaction(s) (“Transaction History”) will be made available on the Platform. Your Transaction History contains all of your trading activity on the Platform. We will use commercially reasonable efforts to ensure that the information contained in the notices we send you on your Transaction History is reasonably accurate and reliable.
• Account Review And Acknowledgment. It is your sole responsibility to review your Transaction History and any notices or Communications sent by us. If for any reason you are unable to do so, or you do not receive our notices or Communications, it is your responsibility to notify us immediately.

Termination, Suspension, or Restriction

• we are required to do so by applicable law or regulation, or any court or legal authority to which we are subject in any jurisdiction;
• we have determined you are not, or are no longer, eligible to use the Services;
• we have determined or suspect that you have breached these Terms (including any other documents, materials or information incorporated by reference herein) or the Trading Rules;
• we have determined or suspect that any Transaction is unauthorized, erroneous, fraudulent, or unlawful or we have determined or suspect that your Account(s) or the Services are being used in a fraudulent, unauthorized, or unlawful manner;
• we have determined or suspect there is any occurrence of money laundering, terrorist financing, fraud, or any other crime;
• use of your Account(s) is subject to any pending or ongoing litigation, investigation, or judicial, governmental or regulatory proceedings and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your Account(s) activity;
• you owe amounts to INTUITION EXCHANGE that are not satisfied, whether due to a returned deposit, chargeback, or any other basis;
• an issue has arisen with the verification of your identity; and
• you have taken any action that may circumvent our controls, such as opening multiple Accounts without our written consent or abusing promotions which we may offer from time to time.

Prohibited Use

• Unlawful Activity: Activity which would violate, or cause a violation of, economic or financial sanctions, trade embargoes, and restrictions imposed, administered or enforced from time to time by governmental authorities, including, without limitation, the U.S. Department of the Treasury’s Office of Foreign Assets Control, the U.S. Department of State, the U.S. Department of Commerce, and any other governmental authorities with jurisdiction over you or INTUITION EXCHANGE (collectively, “Sanctions”); and activity which would violate, or assist in violation of, laws, statutes, ordinances, or regulations regarding the publishing, distribution or dissemination of any unlawful material or information.
• Abusive Activity: Actions which impose an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information; transmit or upload any material to the Website that contains viruses, trojan horses, worms, or any other harmful or deleterious programs; attempt to gain unauthorized access to the Website, other INTUITION EXCHANGE Accounts, computer systems or networks connected to the Website, through password mining or any other means; use INTUITION EXCHANGE Account information of another party to access or use the Website, except in the case of specific merchants and/or applications which are specifically authorized by a user to access such user's INTUITION EXCHANGE Account and information; or transfer your account access or rights to your account to a third party, unless by operation of law or with the express written permission of INTUITION EXCHANGE.
• Abuse Other Users: Interfere with another individual's or entity's access to or use of any INTUITION EXCHANGE Services; defame, abuse, extort, harass, stalk, threaten or otherwise violate or infringe the legal rights (such as, but not limited to, rights of privacy, publicity and intellectual property) of others; harvest or otherwise collect information from the Website about others, including without limitation email addresses, without proper consent.
• Fraud: Activity which operates to defraud INTUITION EXCHANGE, INTUITION EXCHANGE users, or any other person; provide any false, inaccurate, or misleading information to INTUITION EXCHANGE.
• Gambling: Lotteries; bidding fee auctions; sports forecasting or odds making; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; games of chance.
• Intellectual Property Infringement: Engage in transactions involving items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the law, including but not limited to sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder; use of INTUITION EXCHANGE intellectual property, name, or logo, including use of INTUITION EXCHANGE trade or service marks, without express consent from INTUITION EXCHANGE or in a manner that otherwise harms INTUITION EXCHANGE or the INTUITION EXCHANGE or Binance brands; any action that implies an untrue endorsement by or affiliation with INTUITION EXCHANGE.

Prohibited Businesses

• Investment and Credit Services: securities brokers; mortgage consulting or debt reduction services; credit counseling or repair; real estate opportunities; investment schemes;
• Restricted Financial Services: check cashing, bail bonds; collections agencies;
• Intellectual Property or Proprietary Rights Infringement: sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder;
• Counterfeit or Unauthorized Goods: unauthorized sale or resale of brand name or designer products or services; sale of goods or services that are illegally imported or exported or which are stolen;
• Regulated Products and Services: marijuana dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online prescription or pharmaceutical services; age restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials;
• Drugs and Drug Paraphernalia: sale of narcotics, controlled substances, and any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs;
• Pseudo-Pharmaceuticals: pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body;
• Substances designed to mimic illegal drugs: sale of a legal substance that provides the same effect as an illegal drug (e.g. salvia, kratom);
• Adult Content and Services: pornography and other obscene materials (including literature, imagery and other media); sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features;
• Multi-level Marketing: pyramid schemes, network marketing, and referral marketing programs;
• Unfair, predatory or deceptive practices: investment opportunities or other services that promise high rewards; sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers; and
• High-risk businesses: any businesses that we believe poses elevated financial risk, legal liability, or violates card network or bank policies.

Representations And Warranties

• Accuracy. All documents and information you provide to INTUITION EXCHANGE are true, accurate, complete, and up-to-date in all respects, and may be relied upon by us in determining whether or not you are eligible to access the Platform or to utilize the Services.
• Authority. You have full power, authority, and capacity to (1) access and use the Platform and/or the Services; and (2) enter into and deliver, and perform your obligations under, these Terms and any agreement entered into pursuant to, or in connection with, these Terms.
• Authorization. All consents, permissions, authorizations, approvals and agreements of third parties and all authorizations, approvals, permissions, consents, registrations, declarations, filings with any regulatory authority, governmental department, commission, agency or other organization having jurisdiction over you which are necessary or desirable for you to obtain in order to (1) access and use the Platform and/or the Services and (2) enter into and deliver, and perform the transactions contemplated under these Terms and any agreement entered into pursuant to, or in connection with, these Terms, have been unconditionally obtained in writing, disclosed to us in writing, and have not been withdrawn or amended.
• Binding Contract. These Terms and any agreement entered into pursuant to, or in connection with, these Terms constitute valid and legally binding obligations, enforceable against you in accordance with their respective terms.
• Incorporation. If you are an entity, you are duly incorporated, duly organized, and validly existing under the laws of your jurisdiction and have full power to conduct your business. If you are an individual, you are not less than 18 years old.
• No Breach. Your access and use of the Platform and/or the Services, your execution and delivery of, and the performance of your obligations under these Terms and any agreement entered into pursuant to, or in connection with, these Terms, will not:
  • if you are an entity, result in a breach of or conflict with any provision of your constitution (or equivalent constitutive documents);
  • result in a breach of, or constitute a default under, any instrument, agreement, document or undertaking to which you are a party or by which you or any of your property is bound or subject; and
  • result in a breach of any applicable laws, rules or regulations or of any order, decree or judgment of any court, any award of any arbitrator or those of any governmental or regulatory authority in any jurisdiction.

Covenants

• Breach. Breach these Terms or any agreement entered into pursuant to, or in connection with, these Terms.
• Defame. Act in a manner that is defamatory, trade libelous, threatening, or harassing.
• Engage In Fraudulent Activity. Engage in potentially fraudulent or suspicious activity and/or transactions. You must cooperate in any investigation or provide confirmation of your identity or the accuracy of any information you provide to us.
• Engage In Harmful Conduct. (1) Receive, or attempt to receive, funds from both INTUITION EXCHANGE and another user for the same transaction during the course of a dispute; (2) conduct your business or use the Services in a manner that results in, or may result in, complaints, disputes, claims, reversals, ACH returns, chargebacks, fees, fines, penalties, or other liability to INTUITION EXCHANGE, other users, third parties, or yourself; and (3) allow your Account(s) to have a negative balance.
• Incur ACH Returns or Chargebacks. Incur any ACH return or chargeback in connection with an ACH transaction between your personal bank account linked to your Account(s).
• Mislead. Provide false, inaccurate or misleading information in connection with your use of the Services, in communications with INTUITION EXCHANGE, or otherwise connected with these Terms.
• Introduce Harmful Code. Facilitate any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data or information. You must not: (1) use an anonymizing proxy; (2) use any robot, spider, other automatic device, or manual process to monitor or copy our Website without our prior written permission; (3) use any temporary, disposable, self-destructive, or similar email address when opening an Account(s) and/or using the Services; (4) use any device, software, or routine to bypass our robot exclusion headers, or interfere or attempt to interfere with our Sites or the Services; (5) take any action that may cause us to lose any of the services from our Internet service providers, or other suppliers; and (6) take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
• Violate Laws Or Rights. Violate, or attempt to violate, (1) any law, statute, or ordinance; (2) INTUITION EXCHANGE’s or any third-party’s copyright, patent, trademark, trade secret, or other intellectual property rights, or rights of publicity or privacy.

Liability

• Indemnification. You will indemnify and hold harmless INTUITION EXCHANGE, Related Parties and service providers, including the Staking Services Provider, and each of their respective officers, directors, employees, affiliates, agents, licensors, and contractors (“Indemnified Persons”) from and against any claims, suits, actions, demands, disputes, allegations, or investigations brought by any third-party, governmental authority, or industry body, and all liabilities, damages (actual and consequential), losses, costs, and expenses, including without limitation reasonable attorneys’ fees, arising out of or in any way connected with (1) your access to or use of the Services; (2) your breach or alleged breach of these Terms or your violation of any other provision of these Terms, including any terms and conditions incorporated by reference herein; (3) your violation of any law, rule, or regulation; and/or (4) your violation of the rights of any third-party. We reserve the right to assume control of the defense of any third-party claim that is subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.
• Limitations Of Liability. IN NO EVENT SHALL ANY OF THE INDEMNIFIED PERSONS BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY LOSS OF BUSINESS, PROFITS OR OPPORTUNITIES, LOSS OF REPUTATION OR GOODWILL OR ANY SPECIAL, PUNITIVE, AGGRAVATED, INCIDENTAL, INDIRECT OR CONSEQUENTIAL LOSSES OR DAMAGES, WHETHER ARISING OUT OF OR IN CONNECTION WITH OUR SITES, THE PLATFORM, YOUR ACCOUNT(S), THE SERVICES, THESE TERMS, THE TRADING RULES, THE DISCLOSURES, THE PRIVACY POLICY, AND/OR ANY AGREEMENT ENTERED INTO PURSUANT TO, OR IN CONNECTION WITH, THESE TERMS OR OTHERWISE. OUR LIABILITY, AND THE LIABILITY OF THE INDEMNIFIED PERSONS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE ACTUAL AMOUNT OF LOSS OR DAMAGE WHICH IS CAUSED DIRECTLY AND IS REASONABLY FORESEEABLE BY OUR BREACH OF THESE TERMS AND SHALL IN NO EVENT EXCEED $10,000. SUCH SUM SHALL BE PAID AS LIQUIDATED DAMAGES BY US TO YOU IN FULL AND FINAL SETTLEMENT AND SATISFACTION OF OUR ENTIRE LIABILITY AND THE INDEMNIFIED PERSONS’ ENTIRE LIABILITY FOR ANY LOSS OR DAMAGE WHICH IS CAUSED DIRECTLY AND IS REASONABLY FORESEEABLE BY OUR BREACH OF THESE TERMS. YOU ACKNOWLEDGE AND ACCEPT THAT DAMAGES ARE AN ADEQUATE REMEDY AND THAT YOU SHALL NOT BE ENTITLED TO ANY OTHER CLAIMS OR REMEDIES AT LAW OR IN EQUITY, INCLUDING BUT NOT LIMITED TO, ANY CLAIM IN REM, INJUNCTION, AND/OR SPECIFIC PERFORMANCE.
• No Warranty. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: SPECIFICALLY, WE DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT. WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE SITES, THE PLATFORM, ANY OF YOUR ACCOUNT(S), THE SERVICES, OR ANY OF THE MATERIALS CONTAINED THEREIN, WILL BE CONTINUOUS, UNINTERRUPTED, TIMELY, OR ERROR-FREE. WE WILL MAKE REASONABLE EFFORTS TO ENSURE THAT TRANSACTIONS ON THE PLATFORM ARE PROCESSED IN A TIMELY MANNER, BUT WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE AMOUNT OF TIME NEEDED TO COMPLETE PROCESSING WHICH IS DEPENDENT UPON MANY FACTORS OUTSIDE OF OUR CONTROL.
• Security. Our Services support logins 2FA, which is known to reduce the risk of unauthorized use of or access to the Services. We will neither ask for you 2FA codes nor will our user support ask to screen share or otherwise seek access to your devices of Account(s). Always log into your Account(s) through the Sites to review any Transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice. INTUITION EXCHANGE is not liable for any damage or interruptions caused by any computer viruses, spyware, scareware, Trojan horses, worms, or other malware that may affect your computer or other equipment, or any phishing, spoofing, or other attack. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from us. You are responsible for all login credentials, including usernames and passwords and must keep security details safe at all times. Additionally, you are responsible for securing any device through which you access your INTUITION EXCHANGE Account. INTUITION EXCHANGE is not liable for any losses that result from a failure to secure your device.
• No Liability For Breach. We are not liable for any breach of these Terms or any agreement entered into pursuant to, or in connection with, these Terms where the breach is due to abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been unavoidable despite all effects to the contrary, nor are we liable where the breach is due to any action or inaction which is necessary or desirable in order to comply with any laws, rules, or regulations.

Data Protection

Intellectual Property

Trademarks

Feedback

• User Materials. If you provide any reviews, posts, information, data, and comments on the Sites (through our “Contact Us” pages or otherwise), via our Services, or to us (“User Material”), you hereby grant us a worldwide, irrevocable, perpetual, non-exclusive, royalty-free, sub-licensable, transferable license to take all acts comprised in the intellectual property rights in respect of such User Material, including without limitation the rights to use, exercise, reproduce, display, modify, communicate, adapt, perform, distribute, or develop the same in all forms of media whether now known or in the future invented, for the purposes of operating the Website and for our business purposes (including where permitted by law, data analytics). You represent and warrant that you own or have the necessary rights, consents, and permissions to grant the foregoing rights to us, and that your User Materials are your own original works and creations and/or in any case do not and will not infringe the intellectual property or other rights of any third-party. You agree and acknowledge that: (1) we are not responsible for any User Material (whether provided by you or by third parties) which may be made available on the Sites, and (2) use of any such User Material is at your own risk and that we do not provide any warranties in relation to the same. Any feedback and suggestions submitted to us via the Website or through the Services shall be deemed and remain our property, and we shall be free to use and disclose, for any purpose, any ideas, concepts, know-how or techniques contained in such information. We shall not be subject to any obligations of confidentiality or privacy regarding such submitted information except as agreed by the relevant INTUITION EXCHANGE group entity having the direct customer relationship or as otherwise specifically agreed or required by law.
• Removal Of Content. We shall have the right at our sole and absolute discretion to remove, modify or reject any content that you submit to, post or display on the Sites (including any User Material) which in our sole opinion is unlawful, violates these Terms, or could subject us or any of our affiliates, directors, employees, officers, or third-party service providers to liability. We shall have the right to take any enforcement actions as we deem appropriate at our sole discretion, including but not limited to giving a written warning to you, removing any User Material, recovering damages or other monetary compensation from you, suspending or terminating your Account(s) (if any), or suspending your access to the Sites. We shall also have the right to restrict, refuse, or ban you from any and all future use of any other product, service, and/or facility provided or offered by us.

Chat

General Terms

• Sites' Accuracy. Although we intend to provide accurate and timely information on the Sites, the Sites may not always be entirely accurate, complete, or current and may also include technical inaccuracies or typographical errors. In an effort to continue to provide you with as complete and accurate information as possible, information may, to the extent permitted by applicable law, be changed or updated from time to time without notice, including without limitation information regarding our policies, agreements, products, and services. Accordingly, you should verify all information before relying on it, and all decisions based on information contained on the Sites are your sole responsibility and we shall have no liability for any such decisions. Links to third-party websites (including, without limitation, content, materials, and/or information in the third-party websites) may be provided as a convenience but they are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the content, materials, information or services contained in any third-party websites accessible or linked from the Sites.
• Export Controls And Sanctions. Your use of the Services and Sites is subject to applicable requirements under export control laws and Sanctions. By trading Digital Assets on the Platform or accessing the Services, you agree that you will fully comply with any and all such requirements. You represent and warrant to us that you, and if applicable, any of your directors, officers, and employees are not any person: (1) that is the subject or target of any Sanctions; (2) named in any Sanctions-related list maintained by the U.S. Department of State, the U.S. Department of Commerce, or the U.S. Department of the Treasury, including the Specially Designated Nationals and Blocked Persons List, the Sectoral Sanctions Identifications List, and the Foreign Sanctions Evaders List, or any similar list maintained by any other relevant governmental authority; (3) located, organized, or resident in a country, territory or geographical region which is itself the subject or target of any territory-wide Sanctions (currently including, without limitation, the Crimea, Donetsk, and Luhansk regions of Ukraine, Cuba, Iran, North Korea, and Syria); and (4) any person owned or controlled by any such person or persons described in the foregoing clauses (1)-(3) (any such person described in the foregoing clauses (1)-(4) a “Sanctioned Person”). You are not permitted to transact in Digital Assets or use any of the Services if: (1) we are prohibited from providing Services to you under any applicable laws and regulations, including but not limited to applicable Sanctions; or (2) you intend to transact or deal with any Sanctioned Person, or otherwise transact or deal with any person in violation of Sanctions or in any manner that would cause any person, including INTUITION EXCHANGE, to be in violation of applicable Sanctions.
  To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identified each person who opens an account.
  What this means to you: When you open an account, we will ask for your name, address, date of birth for individuals, and any other information that will allow us to identify you. In certain situations, we may also ask to see a form of identification with your photograph. For entities we may ask to see formative documents, and for private investment vehicles and trusts we may ask to see evidence of source of funds and beneficial ownership or other identifying documents.
• Special Measures (Section 311) Customer Notification. INTUITION EXCHANGE Trading is also registered as a Money Services Business with FinCEN. As such, the U.S Department of the Treasury requires Intuition Exchange to notify their customers as follows: Pursuant to U.S regulations issued under Section 311 of the USA PATRIOT Act, 31 USC 5318A, Intuition Exchange is prohibited from establishing, maintaining, administering, or managing an account for, or on behalf of: Burmese banking institutions, as defined in 31 CFR § 1010.651(a)(1); the Commercial Bank of Syria, as defined in 31 CFR § 1010.653(a)(1), which includes Syrian Lebanese Commercial Bank; FBME Bank, Ltd., as defined in 31 CFR § 1010.658(a)(1); North Korean banking institutions, as defined in 31 CFR § 1010.659(a)(1); Bank of Dandong, as defined in 31 CFR § 1010.660(a)(1); and Iranian financial institutions, as defined in 31 CFR § 1010.661(a)(1) (collectively “Section 311 Entities”). The regulations also require us to notify you that your account with Intuition Exchange may not be used to provide services to or on behalf of, or involve, any of the Section 311 Entities. If any Section 311 Entities are found to be indirectly using or accessing the account, we will be required to take appropriate steps to prevent such access, including terminating your account.
• Amendments. We may amend, supplement, and/or replace these Terms and any terms and conditions incorporated by reference, now or in the future, by posting on the Website or emailing to you the revised terms and conditions, and the revised terms and conditions shall be effective at such time. If you do not agree with any such amendment, supplement, or replacement of such terms and conditions, your sole and exclusive remedy is to terminate your use of the Services and close your Account(s).
• Relationship Of The Parties. You acknowledge and agree that: (1) INTUITION EXCHANGE is not holding any fiat monies and/or Digital Assets as your trustee, and is not acting as your broker, futures commission merchant, intermediary, agent, trustee, advisor or in any fiduciary capacity; and (2) no communication or information provided to you by us shall be considered or construed as any form of advice.
• Privacy Of Others. If you receive information about another user through the Platform or from utilizing our Services, you must keep the information confidential and only use it in connection with the Services and always in accordance with applicable laws and regulations. You must not disclose or distribute any user information to a third-party, or use the information in any manner except as reasonably necessary to effect a Transaction.
• Email Security. You shall keep the email account associated with your Account(s) (“Email Account”) secure against any attacks and unauthorized access. You are required to notify INTUITION EXCHANGE immediately if you have knowledge or have reason for suspecting that the security of your Email Account has been compromised or if there has been any unauthorized use of your Email Account. Under no circumstances shall any of the Indemnified Persons be responsible or liable for any direct or indirect losses (including loss of profits, business, or opportunities), damages or costs suffered by you or any person by reason of or arising from or as a consequence of any access (whether authorized or not) to your Email Account by any person, any breach of security of your Email Account, or any Transactions, Instructions, or operations effected by you or purported to be effected by you through your Email Account.
• Security Breach. If you suspect that your Account(s) or any of your security details have been compromised or if you become aware of any fraud or attempted fraud or any other security incident (including a cyber-security attack) affecting you and/or INTUITION EXCHANGE (together a “Security Breach”), you must immediately lock your Account(s) via the disable account function on the Website or via any other method as may be prescribed by INTUITION EXCHANGE from time to time, contact our user support via our Supportpage, and continue to provide accurate and up to date information throughout the duration of the Security Breach. You must take any steps that we may reasonably require to reduce, manage, or report any Security Breach. Failure to provide prompt notification of any Security Breach may be considered in our determination of the appropriate resolution of the matter.
• Contact Information. You are responsible for keeping your email address, address and any other contact information up to date in your Account(s) in order to receive any notices or alerts that we may send you (including notices or alerts of an actual or suspected Security Breach).
• Taxes. It is your responsibility to determine what U.S. tax filing obligations may apply to you. INTUITION EXCHANGE is not responsible for your overall tax filing obligations and recommends you work with a tax advisor to determine any tax obligations you may have. However, INTUITION EXCHANGE may withhold taxes and issue year-end tax reporting on your income from trading, rewards earned and staking.
• Unclaimed Property. If we hold your assets, and we are unable to contact you and have no record of your use of the Services for several years, applicable laws and regulations may require us to report our holdings of such fiat monies or Digital Assets as unclaimed property to the authorities in certain jurisdictions. We will try to locate you at the address shown in our records, but if we are unable to, we may be required to deliver any such fiat monies or Digital Assets to the authorities in certain jurisdictions as unclaimed property. We reserve the right to deduct a dormancy fee or other administrative charges in respect of such unclaimed monies or Digital Assets, as permitted by applicable laws and regulations.
• Entire Agreement. These Terms (including any documents, materials, or information incorporated by reference herein) set forth the entire understanding between you and INTUITION EXCHANGE with respect to the Services.
• Clause Headings. Clause headings in these Terms are for convenience only and shall not govern the meaning or interpretation of any provision of these Terms.
• Transfer. These Terms (including any documents, materials, or information incorporated by reference herein) are personal to you and you are not permitted to novate, transfer or assign your rights, interests, liabilities, and/or obligations to anyone else without our prior written consent. However, you hereby acknowledge and agree that we shall have sole and absolute discretion to novate, transfer, or assign these terms (including any documents, materials or information incorporated by reference herein) or any of our rights, interests, liabilities, and/or obligations at any time to anyone else, including, without limitation, in connection with any merger, acquisition, or other corporate reorganization involving INTUITION EXCHANGE.
• Security Interests. You undertake not to create any security over your fiat monies or Digital Assets held in any of your Account(s) without our prior written consent.
• Invalidity. If any provision of these Terms, terms and conditions or information incorporated by reference in these Terms is or becomes illegal, invalid, or unenforceable in any respect, the same shall not affect the legality, validity, or enforceability of any other provisions in these Terms.
• Enforcement Of Our Rights. INTUITION EXCHANGE’s rights and remedies under these Terms are cumulative and not exclusive of any rights or remedies provided by law or by any other agreement. Any failure or delay on the part of INTUITION EXCHANGE to exercise any right or remedy under these Terms shall not operate as a waiver of such right or remedy. Any single or partial exercise of any right or remedy shall not preclude any other or further exercise thereof or the exercise of any other right or remedy.
• Language. These Terms may, at INTUITION EXCHANGE’s sole and absolute discretion, be translated into a language other than the English language. You agree that any such translation shall only be for your convenience and the English text shall prevail in the event of any ambiguity, discrepancy or omission as between the English text and any translated text.
• Third-Party Rights. Nothing expressed or referred to in these Terms will be construed to give any person other than the parties to these Terms any legal or equitable right, remedy, or claim under or with respect to these Terms or any provision of these Terms, except as set out in this paragraph. These Terms and all of its provisions are for the sole and exclusive benefit of the parties to these Terms and their successors and permitted assigns, provided that the Staking Service Provider (including its Indemnified Parties) may rely on your representations, warranties, and covenants in connection with a defense of any claim or proceeding against them.
• Survival. All provisions of these Terms, which by their nature extend beyond the expiration or termination of these Terms, will continue to be binding and operate after the termination or expiration of these Terms.
• Governing Law And Jurisdiction. These Terms shall be construed in accordance with and governed for all purposes by the laws and public policy of the State of California applicable to contracts executed and to be wholly performed within such state.
• Force Majeure. INTUITION EXCHANGE shall not be liable for delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition beyond its reasonable control, including, but not limited to, any act of God, significant market volatility, nuclear or natural disaster, pandemic, action or inaction of civil or military authorities, act of war, terrorism, sabotage, civil disturbance, strike or other labor dispute, accident, state of emergency, malfunction of equipment, interruption or malfunction of utility, communications, computer (hardware or software), Internet, or network provider services, other catastrophe or any other occurrence which is beyond INTUITION EXCHANGE’s reasonable control.

Complaints

• Submitting A Complaint. If you have a complaint, you may first open a ticket with Customer Service and work with Customer Service to resolve your issue. Once you have already done so, and Customer Service has been unable to resolve your issue, please email your complaint to resolutions@Intuition Exchange. In that email, you must provide your Customer Service ticket number, state the cause of your complaint, how you would like us to resolve the complaint, and any other information you believe to be relevant. Without a Customer Service ticket, your complaint email will be deemed premature and will not receive a response. Upon receiving your complaint, we will open a support ticket and a user complaints officer (“Complaint Officer”) will review your complaint. The Complaint Officer will review your complaint without prejudice, based on the information you provided and any information we may derive from our records. Within thirty business days ((all days excluding Saturday, Sundays, and any bank holiday in the State of California) (“Business Days”)) of our receipt of your complaint, the Complaint Officer will use reasonable efforts to address the points raised in your complaint and the Complaint Officer may: (1) offer to resolve your complaint in the way you have requested; (2) reject your complaint and set out the reasons for the rejection; or (3) offer to resolve your complaint with an alternative proposal or solution. In exceptional circumstances, if the Complaint Officer is unable to respond to your complaint within thirty Business Days, the Complaint Officer will use reasonable efforts to send you a holding response indicating the reasons for a delay in answering your complaint and specifying the deadline by which the Complaint Officer will respond to your complaint.
• Offers. Any offer of resolution made to you will only become binding on INTUITION EXCHANGE if accepted by you. An offer of resolution will not constitute any admission by us of wrongdoing or liability regarding the complaint’s subject matter.

Arbitration

Class Action Waiver

Contact Us

State License Disclosures