Privacy Policy

This Privacy Policy (“Policy”) describes how Intuition Exchange, and its related companies and affiliates collect, use, and disclose information, and your choices regarding this information.
This Policy applies to and all websites and mobile apps owned and operated by Intuition Exchange.
Please read this Policy carefully and contact us with questions at
Table Of Contents

Applicability Of This Policy

This Policy applies to our services, which include the services we provide on or any other websites, pages, features, or content we own or operate (collectively, the “Sites”) or when you use our mobile app and related services (collectively, the “Services”). If you do not agree with the terms of this Policy, do not access or use the Services, Sites, or any other aspect of our business.

What We Collect

When you interact with our Services, we may collect:
Information From Cookies And Other Tracking Technologies
We and third parties we authorize may use cookies, web beacons, and similar technologies to record your preferences, track the use of our Sites and mobile apps, and collect information about the use of the Services, as well as about our interactions with you. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data, and information about your interactions with the communications we send to you. We may combine this automatically collected log information with other information we collect about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our Services may not function properly.
How We Use Information
We use your information in accordance with your instructions, including any applicable terms in the Terms of Use, and as required by applicable law. We may also use the information we collect for:
How We Share And Disclose Information
We may share your information in the following circumstances:

Access, Correction, And Retention

To view or update your information, log into your account. We store your information throughout the life of your INTUTION EXCHANGE account, and retain your information for a minimum of five years, including after you close your account, to comply with our legal obligations or to resolve disputes.


We maintain administrative, technical, and physical safeguards designed to protect the personal information we maintain against unauthorized access or disclosure. No system can be completely secure. Therefore, although we take steps to secure your information, we cannot guarantee that your information, searches, or other communication will always remain secure. When registering for our Services, choose a complex password and turn on advance security features, such as two-factor authentication. Never share your account credentials with third parties and submit a customer service ticket here if you become aware of unauthorized access to or use of your account. You are responsible for all activity on the account that is associated with your login credentials.

Age Limitations

We do not allow use of our Services and Sites by anyone younger than 18 years old. If you learn that anyone younger than 18 has unlawfully provided us with personal data, please contact us at and we will take steps to delete such information, close any such accounts, and prevent the user from continuing to use our Services.

Changes To This Policy

If we make any changes, we will change the Last Updated date above. We encourage you to review this Policy to stay informed. If we make material changes, we will provide additional notice, such as via the email specified in your account or through the Services or Sites.

Chat Bot Disclosure

Our chat bot (“Ada Chat Bot”) is enabled by Ada Support Inc. (“Ada”). The Ada Chat Bot is a set of web-services that enable intelligent services and connections using conversation channels you authorize. As a service provider, Ada will transmit content you provide to our bot/service in order to enable the service. For more information about Ada’s privacy policies please see Ada’s privacy policy here: In addition, your interactions with this bot/service are also subject to the conversational channel’s applicable terms of use, privacy and security policies.

Online Tracking Opt-Out Guide

Like many companies, we use services provided by Google, Facebook and other companies that use tracking technology. These services rely on tracking technologies – such as cookies and web beacons – to collect directly from your device, information about your browsing activities, your interactions with websites, and the device you are using to connect to the Internet. There are a number of ways to opt out of having your online activity and device data collected through these services, which we summarize below:
Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

Biometric Data

We may collect Biometric Data during the onboarding or account reactivation process. Specifically, we collect, via our third-party service provider of identity verification services, Secure SDK, Biometric Data from you when you create an account with us and submit photographs and/or videos of your face. These identifiers include facial recognition data, as well as mathematical representations of your facial geometry. We use and share Biometric Data only as described in this section.
We use Biometric Data to identify and authenticate you, for security purposes. We may share Biometric Data with third-party service providers who assist with our IT, security, and fraud programs, our professional advisors, in a business transfer such as a merger or acquisition, and as required by law or regulation. We do not sell your Biometric Data.

Retention of Biometric Data

INTUTION EXCHANGE will retain biometric data until the earliest of the following events occurs:
Unless required by a valid warrant or subpoena to maintain any specific biometric data for longer than the above retention schedule, we will securely delete biometric data according to this schedule, rendering it no longer available for inspection or access.

Notice To California Residents

We are required by the California Consumer Privacy Act of 2018 (“CCPA”) to provide this CCPA notice (“CCPA Notice”) to California residents to explain how we collect, use, and share their personal information, and the rights and choices we offer California residents regarding our handling of their personal information.
This CCPA Notice does not apply to the personal information we collect, use, or disclose about:
Please note that the CCPA limits these rights by, for example, prohibiting us from providing certain sensitive information in response to an access request and limiting the circumstances in which we must comply with a deletion request.
Although we do not sell personal information, like most websites, we use cookies and other online tracking technologies on our websites. You may limit our use of online tracking technologies as described in the ‘Online Tracking Opt-Out Guide’ section above.

Contact Us

Please contact us if you have any questions about this Policy or if you are seeking to exercise any of your statutory rights. You may contact us at or at our mailing address below:
Chief Grievance Officer
Intuition Exchange
InTuition Exchange Logo
Antioch, CA, 94531
© Intuition Exchange Limited 2023